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  1. #1
    Chrystophr
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    Default Trouble accessing internet after updates

    Whenever my computer updates itself, I have problems accessing the internet. Specifically... whenever I open Firefox or Internet explorer, I can access the internet for a very limited time, then nothing. For example, I can visit one, maybe two pages, then I can't access anything, until I restart the computer. To solve this problem, I have to do a system restore.... if I restore my system to a point to say, 2 - 4 weeks earlier, the problem goes away. But I don't think this will work forever. Any advice will be appreciate. Thanks.

  2. #2
    Moderator Drew's Avatar
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    Default Re: Trouble accessing internet after updates

    Are you running hard-wired or wireless? What OS? Laptop or PC? Ethernet card or wireless card/adapter?

    Cheers,
    Drew
    Attachment 3377

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  4. #3
    Chrystophr
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    Default Re: Trouble accessing internet after updates

    Quote Originally Posted by Drew View Post
    Are you running hard-wired or wireless? What OS? Laptop or PC? Ethernet card or wireless card/adapter?

    Cheers,
    Drew
    Attachment 3377
    Wireless. WIndows 8.1, laptop. Wireless card.

  5. #4
    Moderator Drew's Avatar
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    Default Re: Trouble accessing internet after updates

    Ok, thanks.

    Now, what I don't know is if you are using a modem & separate router or if you have a wireless modem from your ISP. So, if a separate router make sure its Firmware is up to date. If it is other have the ISP reprovision it. Also, power cycle it OR both it & the router... let the modem lock before powering the router.

    > Device Mgr > Network adapters > the wireless card. Rt Clk > Update driver, use the top choice... it will either find one or say you, already, have the most up to date.

    Run a speed test not only for the levels but, look @ the graph results and for drop-outs.

    Consult w/ your ISP & or the router manufacturer. Make sure you have IE11 and that all the Windows Updates are up to date & installed.

    Hope any of this ^ helps.

    Cheers,
    Drew
    Attachment 3380

Thread: Trouble accessing internet after updates - Windows 8

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