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  1. #1
    messyhair42
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    Default Malware removal

    I used my laptop on a few public networks recently and started getting popups, ads in new tabs/windows, ads when I hover over links as well as ads in the middle of webpages. I've run Malwarebytes, spybot and rougekiller so far, each found issues to remove but I'm still getting ads. I first noticed ads while browsing netflix. What are other steps or tools I can use to remove the remaining malware?

  2. #2
    Senior Member TechnoMage's Avatar
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    Default Re: Malware removal

    As with most AV and AS software, at least Weekly updates are critical.
    Then there's the Setup. Very few programs come right out of the box all ready to run.
    For instance, Spybot Search & Destroy 1.6.2 (old version) requires extensive install and setup before it will ever work properly.

    Here is the install instructions for Spybot S&D, ver 1.6.2:
    (I suggest doing a copy and paste of the following instructions into your word processor and then print them out and have them in front of you while you install Spybot S&D.)

    Printable Version:

    Spybot Search & Destroy 1.6.2

    I. Download and install

    II. Advanced Setup

    III. Getting the first update

    IV. Running the first Scan
    ********************************

    I. Begin by downloading Spybot S&D 1.6.2, from this site:
    http://www.filehippo.com/download_sp..._destroy/5168/

    Save the file to your desktop where you can easily find it to run it.
    Double-Click the file to begin the Install process.

    I'll go through the screens with you.
    1. Click "OK" for English Language
    2. Click "Next" at the Welcome screen.
    3. Click "I accept the agreement", and "Next"
    4. Click "Next" on the "Install to" screen
    5. On the "Select Components" screen, UN-Check "Additional Languages" and "Skins to change appearance", and "Download Updates Immediately". (We’ll do the updates after the complete setup, as they will impact the way Spybot updates) Click “Next”
    6. Click "Next" for “Select Start Menu” Folder
    7. On the "Select Additional Tasks" window, DE-Select everything except "Create Desktop Icons" and "Use Internet Explorer Protection (SD Helper)".
    * Make sure to UN-Check the option to install the "Tea Timer". We’ll not be using Tea Timer now.
    8. At the "Ready to Install" window, click on "Install"
    9. Click "Finish" on next window
    10. Spybot will now run its "Wizard". At the end of Install, UN-Check “Run SpybotSD.exe” and “Run
    TeaTimer.exe”
    11. Click Next, Next, and Next, always clicking on the green arrow.
    12. Then click "Start Using Program"

    II. Advanced Settings

    1. For easier reading, click the little square box in the upper Rt Hand corner of the screen to get the Spybot window to go to full screen.
    2. Now, click "Mode" in the upper Left Hand corner of the screen, in the tool bar. Then click on "Advanced Mode",,, Click yes.
    At the bottom of the left menu, click on Settings….a new screen will open….click Settings again toward the top of the menu.
    3. On the Settings screen, scroll down the right side of the screen till you can see all of "Main Settings".
    4. De-Select the three lines that start with "Create Backups..."
    5. Then select the two lines starting with "Create System Restore..."
    6. Now scroll down to "Scan Priority" and click the circle to the left of "Highest" to select it. A black dot should appear in the little circle.
    7. Now, scroll all the way down to the "Web Update" section and click the box next to "Download Update..." and "Display Available Beta Versions" Then click “Yes” in the warnings box.
    You may just UN-Check all "Log File Settings". You won't need log files.
    8. Now close the program to lock in all the settings.

    III. Getting the First Update

    1. Before you actually run the program for the first time, lets make it a bit easier to read.
    2. Right click your "Spybot Search & Destroy" icon on your desktop and then click "Properties".
    In the "Run" window, click the little down-arrow at the right end of the text box. Then click on "Maximize".
    Click "Apply" in the lower right corner of the window and then click "OK", to close the Properties window.
    Spybot is now ready to run in 'Full Screen' mode.

    * When you first run Spybot, if you see a “Legal Stuff” box pop up, click on “Don’t show this message again”, then click OK.

    3. Now, run Spybot by double-clicking the Spybot icon on your desktop.
    In the upper left corner of the Rt Panel are three buttons, We'll be using button "Check for Problems" and "Search for updates". Not the “Recovery” button.
    4. Every Wednesday, Spybot updates will be posted to their 'Download Server'. Check for updates at least once every week.
    Just click on "Search for Updates" to begin the update process. On the update window, select a download server and click it. I prefer "Safer Networking #2 (Europe). Then right click it and click on "Set this Server as the preferred download Server". Then click "Continue".

    5. On the next window click on the box next to all of the updates listed to select all of them. Don’t forget to click on “Other Files” at the bottom of the list. Then click “Download”
    As each update module is received successfully, a green check mark will appear next to it and the check in the box will disappear.

    6. After the last update finishes downloading, click "EXIT" at the bottom of the download window.
    * Depending on the type of update received, the program may have to restart.

    7. Now we must "Immunize"! Click "Immunize" in the left hand iconic menu panel. Look to the far right of the immunization window. See the word "Unprotected"? If there is any number to the right of it then you must "Immunize" by clicking the "+Immunize" button on the upper left of the window. All downloaded 'Immunizations' will now be added to your browser, so it can avoid those sites. Unprotected should now read "0" (Zero). Both I.E. and Firefox will be immunized. Close the program.

    IV. Running the First Scan

    1. Again, run the program and click the "Search & Destroy" button on the upper left side of the window.
    The search & destroy panel will open and you can now click on "Check for Problems" to start the scan.
    2. As the scan progresses, you'll see the progress bar at the bottom left corner of the screen and the names of the Spyware being searched for.
    3. Problems found will display in the large white window under "Problem". Be sure that everything in red is selected for deletion but leave the items in green unchecked. They are not critical.
    4. When the scan is finally complete and all the Spyware is displayed in Red, click on "Fix Selected problems" in the upper tool-bar, above the Problem screen.
    5. Click "Yes" to continue removing the problems. Click "OK" for confirmation.
    6 Exit the program, by clicking the "X" in the upper right corner of the window.

    Don't forget to do an "Immunization" and a "Scan" after every update.
    Updates are always posted sometime on Wednesday of each week.
    Your latest update may cover malware that's already on your PC.
    Last edited by TechnoMage; 02-08-2014 at 05:43 AM.
    A man with experience is never at the mercy of a man with an argument.
    Backup! Backup! Backup! Ghost rocks!

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  4. #3
    Senior Member TechnoMage's Avatar
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    Default Re: Malware removal

    Addendum:

    Then I didn't see where you're using a real Anti-Virus program. Eh?

    For myself and my customers, I install AVG 2014 FREE, either 32bit or 64 bit, depending on your OS.
    It works equally well for all OS's from XP to Windows 8.1.

    But like so many programs, it does require some manual setup to activate all it's features.
    Once installed, you need to go into Options > Advanced Settings > Schedules.... and turn on the Scanner and set a time for a daily scan and daily updates. I suggest setting it to first update and then scan daily at an early morning time, and then check the box at the bottom of the window, to run on bootup if its been missed. That us usually checked by default.

    Malware Bytes is a good program but should not be confused with a good Anti-Virus program. It's most effective when run in active scan mode (paid version).

    Be careful what anti malware program you use! There are a lot of phony AV and AS programs out there and then there are those that promise to "Clean up my PC" or "Speed up my PC" ..... both are Trojans.

    Many times the stuff that you want to get rid of, you will find in your Uninstall Programs list.
    That's "Add and Remove programs" in XP and "Programs and Features" in Win-7, 8 and 8.1.
    Both are found in your Control Panel, if maybe you're not familiar with it.

    I get rid of a lot of Malware, by just UN-Installing it.

    Cleaning up an infected PC can be a daunting experience for the average user. Even for an old Computer tech like me, having done this stuff for 30+ years, it can sometimes be a real chore. I have over half a dozen programs that I can use to clean up a really 'Dirty' PC.

    For those who know that they are infected, but don't know how to fix the problem, I suggest getting your PC to a professional who can clean your PC without any Data Loss, as quickly as possible.
    The longer that Malware is on your PC, the deeper it can imbed itself into the system.

    Good Luck,
    TechnoMage
    A man with experience is never at the mercy of a man with an argument.
    Backup! Backup! Backup! Ghost rocks!

  5. #4
    Senior Member TechnoMage's Avatar
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    Default Re: Malware removal

    Quote Originally Posted by messyhair42 View Post
    I used my laptop on a few public networks recently and started getting popups, ads in new tabs/windows, ads when I hover over links as well as ads in the middle of webpages. I've run Malwarebytes, spybot and rougekiller so far, each found issues to remove but I'm still getting ads. I first noticed ads while browsing netflix. What are other steps or tools I can use to remove the remaining malware?
    Messyhair42,
    You didn't finish filling out your info in your control panel, so we have no idea where you are or what computer or OS you're using....and you didn't say, in your post.

    It's really hard to help someone with specifics, when those questions are not answered.

    For instance, if you said that you live in Central FL, USA, I'd offer to fix your PC for you....for FREE.
    And install the software for you, that you need to KEEP you safe.
    But if you're thousands of miles away, that would not be possible (unless you UPS or Fed Ex your PC to me).

    So the more you tell us about you and your PC, the better we can tailor our responses to assist you. * Eh?
    * You don't have to give up any 'personal' information.

    Cheers!
    TechnoMage
    Last edited by TechnoMage; 02-08-2014 at 05:53 AM.
    A man with experience is never at the mercy of a man with an argument.
    Backup! Backup! Backup! Ghost rocks!

  6. #5
    messyhair42
    Guest

    Default Re: Malware removal

    I've got a Lenovo y510p running Windows 8.1 with Ubuntu on an internal SSD (OS are on separate devices, windows is running on a 1TB HDD). I uninstalled McAfee almost immediately. Up until recently the native Windows suite of protection has worked fine so no, I don't have another anti-virus. I uninstalled a few programs that installed themselves, a few refuse to respond to their own uninstall programs. Using the restore default settings in Chrome didn't seem to do much, the new tab window is still a Bing search engine and I can't find the property to change it back to the natural chrome new tab page. using a blocking extension in Chrome seemed to have helped the browser issues but I'm still intent on removing all the malware. As of right now I can't get any webpages on the laptop. A few other things have cropped up too. Even after double checking my power settings it refuses to prompt for a password on waking from sleep mode even though it's been set like that without any changes from me. I will get Ccleaner as soon as I can get web access again, it may just be a wireless issue. If the anti-malware programs don't work I'll probably use the restore option after I copy a few things off the laptop.

  7. #6
    Senior Member TechnoMage's Avatar
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    Default Re: Malware removal

    Hold off on CCleaner. It won't do anything for your malware problem and could even cause more problems.

    Let me go back to my last suggestion, that you get that PC to an expert, ASAP. Eh?

    You've still not put your location in your control panel, here on the forum, not on your computer.
    So we don't know if we're talking with someone in the US, Russia, India or China. ???
    A man with experience is never at the mercy of a man with an argument.
    Backup! Backup! Backup! Ghost rocks!

  8. #7
    messyhair42
    Guest

    Default Re: Malware removal

    Sorry, I'm in Denver CO, and I've started editing my public profile for future reference.

    Edit: Running Malwarebytes and SBS&D again seems to have resolved more of the issues, browser behavior and sleep are working properly. As far as preventing malware, do windows defender and AVGfree work together well?
    Last edited by TechnoMage; 02-10-2014 at 08:03 AM.

  9. #8
    Senior Member TechnoMage's Avatar
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    Cool Re: Malware removal

    Only an opinion, mind you, but to me Windows Defender is a total waste of time and space. Eh?

    Yes, to running AVG and Malware Bytes together, because they usually don't run together in real time, unless you buy the Pro version of MBAM. They don't really look for the same things either, so that's why they complement each other.

    I have run them at the same time, with NO problems at all.
    I have had AVG flag a file as bad, when it's opened during a MBAM scan, even when MBAM itself didn't flag the file. I've had AVG do the same thing, when a bad file is being scanned by Spybot S&D, or some other program.

    That's probably why I've not been infected by an active virus in many years.

    AVG runs an automatic scan every day, (only if the daily scan is turned on in the Scheduler) but MBAM only updates and scans when I tell it to. I don't run it in real-time mode....although I could. I do own the Pro version.
    Likewise all my other Anti-Malware software.
    AVG examines every file that's opened, copied or moved within the PC, (active scan) so it can catch things not caught by other programs.

    There is NO one program that can keep your computer 100% safe.... it requires a carefully selected 'Package' of anti-malware software, to keep you really safe.

    Good Luck!
    TechnoMage
    A man with experience is never at the mercy of a man with an argument.
    Backup! Backup! Backup! Ghost rocks!

  10. #9
    Moderator Drew's Avatar
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    Default Re: Malware removal

    'mh42',

    As an IT Pro I will give you some advice. Works well for both me & all my customers.

    1. I strongly recommend using CCleaner. It is an excellent product... use the default settings, except for unchecking the Taskbar Jump List item. And you only use the cleaner part of CCleaner

    2. Use Windows Defender which is native to Windows 8.1

    3. Run Malwarebytes, say biweekly or so. Make sure you update it before running its scan.

    4. I don't care for Chrome. I have none of your issues w/ IE 11 and you might have better luck w/ it instead of Chrome.

    5. You might, also, put in Spyware Blaster. Take "Manual Updating". That way it's free. You just have to update it yourself 1 to 3 times a week; takes only moments.

    I have tried may other things for A-V & A-M and seen damn near everything in clients machines. What I have listed above works & works well.

    Take my suggestions. I know you said things are improving for you. Try what I have stated above. If you, still, have these issues, do a Restore to before the problems & then, employ what I have recommended. You can, also, do a Refresh in Windows 8.1 w/out losing your data (or needing to save it)... you will only have to reload software.

    You don't need other stuff in addition to what I have listed.

    All the best & let me know if I have helped. All I have mentioned is w/in your ability from what I have gathered.

    Cheers,
    Drew
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