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  1. #1
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    Default Which one I would choose - install now, Install by creating media and Install later?

    Hi,

    I am running Windows 8 Beta. I bought Windows 8 pro and would like to install it by Upgrade Assistant. When I install, there are three options on the screen:
    * Install now
    * Install by creating media
    * Install later.

    What is the diffderence among the three options? Which one I would choose to install?

    Thanks for any reply.

  2. #2
    Senior Member Medico's Avatar
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    Default Re: Which one I would choose - install now, Install by creating media and Install later?

    Definitely Install by creating media for a couple of reasons.

    This will give you media for future use. You can gain access to the Repair Console with this media.

    This will allow you to do a Custom (Clean) Install which is the absolute best alternative IMO.

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  4. #3
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    Default Re: Which one I would choose - install now, Install by creating media and Install later?

    Hello,

    I have a bit of an issue. On the 28th October I ran the upgrade wizard thing on my windows 8 RP tablet and I bought windows 8 Pro. I chose the install upgrade version instead of the download media version (stupid I know). Is there a way to get hold of the ISO so I can reinstall windows 8 fresh? Lots of websites talk about clicking on a link in the comfirmation email, but after checking my 3 email accounts I have either deleted the email or it was accidently left in my junk folder and has gone. I wrote my key on a piece of paper luckily! Ive been searching the internet and the microsoft website, but cant seem to find a solution. Any help or ideas would be much appreciated!

  5. #4
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    Default Re: Which one I would choose - install now, Install by creating media and Install later?

    nips_uk, Welcome to the Forum!

    You will need not your install COA when contacting MS, but your invoice or order number. Or possibly your MS email address, home phone & address. This is how inquires are handled, not by your COA (install key).

    If you don't have the email, nor the order number, then you can only hope that your MS email address will allow the customer service rep to find your order. My suggestion would be to get on this ASAP.

    Hopefully your order will be found & you can purchase a Backup DVD (this was optional, as many did create their media when offered). In the US, the cost after shipping/local taxes is around $18.

    Cat

  6. #5
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    Default Re: Which one I would choose - install now, Install by creating media and Install later?

    Thanks Cat,

    There are some issues. Im British, but living and working in China. When I bought and upgraded to Windows 8 I was surprised it let me. The price was 138 Chinese Yuan (which was about the same as GBP for upgrading), but yesterday when i tried the "Windows 8 download wizard thing", It said this product wasnt avaible in my region or area. The wizard then gives me no option but to click finish.

    I searched for a microsoft email contact, but under support all I found were phone numbers to call. As China doesnt allow outbound international calls, I feel I might be stuck. I do have the ISO for Windows 8 CP and RP. Is it possible to revert back to them, run the wizard again and (fingers crossed) Ill be able to enter my COA and choose download media?

    If not, and I would rather not try that option, Do you know where I can get an email address for microsoft support?

    Thanks again

    Nips

  7. #6
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    Default Re: Which one I would choose - install now, Install by creating media and Install later?

    OK, here's the link to MS Customer Service.

    https://support.microsoft.com/contac...cid=sw;en;1539

    Being that you stated that you still have Windows 8 CP & RP media (& I assume the COA for each), you could install either, RP worked for me recently. If you can get your hands on a Windows 8 Pro Upgrade DVD of your proper bit version (NOT a System Builder one, formerly called OEM), & your key is valid, you can Clean Install from that, where 8 RP or CP is. That's the preferable method.

    It's perfectly legal, the DVD itself isn't tied to a specific computer, the COA (install key) is what counts. Don't lose that COA, right now, it's all that you have. More than what some has, at least if you can get your hands on install media, you can clean install 8 Pro.

    But the link that I gave to MS customer service should get you pointed in the right direction. You need to act ASAP, as you have 90 days of support from the day you activated your Windows 8 Pro upgrade. I hope that I've been of some help.

    I've began to see a trend here, & have been for a month now, it seems that the large majority of users having issues with Windows 8 Pro are the ones who performed Upgrade installs only, & didn't create media. At the very least, should the OS needs to be refreshed or reset (reinstalled), that DVD is needed to perform either action.

    To be honest, I blame MS for this. They did little to inform users that they actually "need" this media at some point, other than gave the user "the option" to create media (or purchase it after the transaction was over). Not all computer users are very experienced, & the fact is, the same happened with Windows 7. The major difference is that Windows 7 ISO's have been freely downloadable since 10/22/2009, when the OS was released, & now the same ISO's have been upgraded to SP1.

    They did give the consumer the option to buy the boxed upgrade at retail stores & online, but not for $39.99 or $15 (those eligible for that pricing). At the very least, MS should have given legit users the option to download the ISO alone, once the Upgrade Assistant performed the checks & determined that the computer could run 8 Pro, and after the customer paid.

    I have a hunch that Arvato Digital Services also played a part, they were the ones who done the [dirty] work for MS, no warning from them either. On my 2nd upgrade, there wasn't even the option, once I had my key, that if I had my DVD, there was no further need for them. I had my COA & my Flash drive installer ready, used the same one that I clean installed the first one with. There was no need to waste an additional 30 minutes of my time, they keep up with the number of installs per customer & how it's performed.

    The fact is this, one way or the other, MS had it planned to get that extra money (for the Backup DVD) all along. I've been following Windows 8 since mid January & began preparing in early February for 8 CP. When 02/29 arrived, I already had an old 40GB blank testing HDD that I've had for years set aside for CP testing. While CP was downloading, I read the instructions & the warnings, & there were some. The same with RP on 05/31. It wasn't until mid summer when the small upgrade installer of 8 RP was released, & there were plenty of warnings from other sites that this was how 8 Pro was going to be deployed. On the other hand, it was very, very clear that many potential Windows 8 testers were in over their heads, many didn't even heed the warning to have a backup or recovery media (especially XP users), & had no way to recover their original OS.

    So, it all boils down to this. Those who were inexperienced with upgrading would have been far better off to go to Wal Mart (or other local retailer) & purchased the boxed Windows 8 Pro upgrade & been done with it. Why? Because these users will need these DVD's one way or the other. So most would be out of $60 (US Dollars) at the minimum anyway, by having to purchase the Backup DVD, simply because they weren't warned that they would need it, when it was included with the cost. No "Recommended" when this option came up, or any warning to the user.

    And many of us who did order our DVD's (I didn't have to, I simply wanted one for safekeeping, & a relic of Windows 8, it represents the largest change of Windows since '95), didn't get a confirmation email as to our payment for 4 days, & only after calling MS about the issue, it was reordered at no extra cost, it took 3 & a half weeks to get it.

    So yes, I'd have been better off in line at Wal Mart at 12AM on 10/26, it would have been only $10 extra dollars & saved a lot of frustration. Three phone calls to Arvato Digital Services were unreturned, they didn't have anyone taking calls, nor did they send emails stating a delay. I didn't need the DVD's, but I paid for them, & I begin to get highly pissed when I start feeling like I'm getting burned. Especially after a neighbor got her Windows 8 Pro upgrade kit through the mail, on the same day that I got my confirmation email. There was no shortage of install DVD's, this would have been published everywhere as a MS blunder.

    Enough of my ranting. But this is precisely why so many users are having issues, is the lack of education on MS's part on 10/26 (like they did give on 02/29 & 05/31).

    Does anyone agree with me on this?

    Cat
    Last edited by catilley1092; 12-01-2012 at 07:40 PM.

  8. #7
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    Default Re: Which one I would choose - install now, Install by creating media and Install later?

    ok thanks for all the help!

    Here is where I am so far:

    "Hello, my name is Tom. I am a British national living and working in China. This summer I bought a tablet from the USA and have been using Windows 8 RP. In october I bought and upgraded to windows 8 pro, but I didnt choose the option to download the install media before I did the update. I have looked all over the internet and havent found a download link. Please can you send me a link to the digital media as I need to re-install windows 8 on my tablet. Many Thanks Tom"

    I got an auto response email saying they would reply within 24 hours.... 3 days later I sent this:

    "Hello, I previously sent a support request with this ID number (removed) and am still waiting for a reply. Thanks Tom"

    waited for 36 hours and got this reply:

    "Hello Tom, Thank you for contacting Microsoft North America Customer Service. I would like to inform you that at this time, we are only able to respond using the English language.
    From the information you have provided in your message, I understand that you are located in China. The Customer Service team you have reached is for North America. There are significant differences between North American versions of Microsoft products and those localized for your country. You will be best assisted by the Microsoft subsidiary that specializes in your version of Microsoft Product. You can reach them at 011-86-10-5917-0101. I hope the above information is helpful to you.
    Thank you,
    Pramod
    Microsoft Customer Service Representative ?. Meet the new Windows 8"

    I replied with this:

    "Pramod, I first wrote to microsoft in English didnt I? I then contacted again in English....
    I said in my email that I am a BRITISH NATIONAL (we speak English in the UK, infact we invented the language) living and working in China. I DONT SPEAK CHINESE, so giving me the phone number of the Chinese branch of customer support is completely useless to me.
    I bought a US tablet in the USA this summer. I bought Windows 8 in October from the USA microsoft website, I believe im entitled to 90 days of free ENGLISH customer support in ENGLISH.
    I would like a link to the digital copy of Windows 8 Pro so I can download it please. Not a Chinese link, Not a Chinese version, not a contact number for China support, Just a email from you with a link to the product that I legally bought from microsoft in ENGLISH.
    I look forward to the next email with the information I want and need
    Tom
    P.S I believe your job title "Microsoft Customer Service Representative ?" doesnt need a question mark at the end of it..."

    I havent had a reply yet as that was 8 hours ago and Im guessing I wont get reply until 35 minutes before my 90days ends! I also did the manage feedback review thing. I have nothing agaisnt "Pramod" and said that in the feedback, but made a complaint against the so called "Support". At no point to i see that send an email basically saying "screw you, contact the chinese support because we dont care" is support. If i did that in my business, my business would fail within days!

    does anyone have a link or a way to legal get the ISO for windows 8 as I feel this is going to be like banging my head against a wall....only less productive.

  9. #8
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    Default Re: Which one I would choose - install now, Install by creating media and Install later?

    The only way to legally get the ISO, if you didn't create it during the install, is through the link in your confirmation email. However, earlier you stated that you deleted (possibly by accident) the email with your details.

    In that email was your order number (important to have when dealing with MS), your COA, a link to download the setup again, & a link to purchase a Backup DVD set for $15 (US Dollars). That email was critical to hang onto. Have you double checked your Document folder to see if it's there?

    As far as I know, there are no alternative downloads of the upgrade ISO, as MS is selling them via Arvato Digital Services, I suppose to make up for the promo loss. Unlike with Windows 7, those can be freely downloaded. My only suggestion at this time would be to find someone who has the same upgrade ISO (in your bit version). Or whichever you can get your hands on that will run on your computer, until you can get the right one. A 32 bit version will run on a 64 bit computer, but not the other way around.

    My only other suggestion is this, if you have the funds. Reinstall Windows 8 RP, with the correct bit version for your computer. Then download the Upgrade Assistant again, making sure to create media (& making double certain not to dispose of the confirmation email) & start over, using the same email address that you used on the first one. Once you get back home, your purchases are kept on file for some time, then you can call MS & explain & get your info.

    Regardless, as long as you have the key, you're good. It would certainly be preferable if you could borrow an upgrade DVD & fresh install, that would save you money & time.

    I also realize that you're stuck in a country where much of everything is government controlled. This in itself presents a huge problem with communication with the "outside" world, kind of like being in prison. I would like to think that you're being paid very well to even consider the position, few would do this, there are dangers in being where you are.

    At this point, I've offered all that I can. I hope that you soon get this resolved, & better yet, hope that you soon arrive home safely & not return to where you are. You're already seeing firsthand the issues involved in getting business done outside of China from within.

    Best of Luck,
    Cat

  10. #9
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    Default Re: Which one I would choose - install now, Install by creating media and Install later?

    Cat,

    First of all; THANK YOU! Why are you not working in Microsoft Support?! You have understood my question and answered it twice in a couple of days. I wont copy and paste my latest email from Microsoft, but its along the lines of: "On the support webpage, there is a link for customers to download 3rd party drivers and post-installation updates". Why do they treat us this way? How can they not understand me?

    So It looks like Ill be asking any friends if they have the right version for me to use, or Ill have to buy it for my desktop, download the media, but not actually install it on the desktop. EDIT: I just checked and doing that would cost me $39.99!!!! crap....

    As for the China thing, I have been here since 2005 and my wife and I are finished. We cant stay here any longer and she is Chinese! Many problems and reasons why we are leaving, but one of the main ones as you said is that we really are cut off from the rest of the world. Days at a time, the internet doesnt work, so cant email let alone skype my family. We are literally counting down the days until we return to civilisation!

    Thanks again Cat, Ill fly the nest and try to get a ISO from a friend to solve my problem!

    Tom

  11. #10
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    Default Re: Which one I would choose - install now, Install by creating media and Install later?

    You're quite welcome, Tom! I did forget to mention that you would have to buy it again, sorry for leaving that out. Getting your hands on a ISO or install disk of your bit version is your best bet.

    However, it does have to be the Upgrade version & not a System Builder (formerly OEM) one.

    If only I knew what I know now 30 years ago, I'd follow up on your suggestion (employment at MS). My knowledge comes from forum support, books from libraries, & the School of Hard Knocks (some says it's the best way). It also happened because due to financial reasons (waiting on my disability determination & payments to be approved), I had to learn how to keep up my own computer, myself.

    In doing so, (family/friends spread the word) I found myself swamped with other computer owners who either couldn't afford shop pricing, or were too cheap to pay, or were afraid of getting ripped off. Before I knew what was going on, I had a room full of older computers to work on, fortunately many knew that I was in it for a hobby & weren't rushing me.

    Unfortunately, due to health reasons, I can no longer do this, except for a couple of select family members & one friend. However, thanks for the compliment!

    I wish you & your wife the very best in your future endeavors. Feel free to return at any time, we plan to be around for some time to come, providing assistance where needed, & members are encouraged to participate also.

    Best of Luck,
    Cat

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