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  1. #1
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    Default Black screen on Win 8 Setup

    Hello everybody, I am new here and I have a problem with the installation of Windows 8.

    I bought a new PC I assembled myself:

    - AMD Athlon Phenom II X4 3.2 GHz 64 bits
    - 4 GB RAM DDR3 1333MHz Kingston
    - Motherboard MSI 770-G45
    - ATI Radeon 5770 1GB DDR5 PCIE 2.1
    - Samsung SpinPoint 500GB 7200 RPM 16MB SATA II
    - LG BlueRay 10X
    - Power Supply Unit Corsair 550W (according to their website it should be just ok for this system)
    - No overclocking whatsoever

    I think it can pretty much run 8.
    And I also bought two copies of Windows 8, specifically:

    - Windows 8 Professional 64 bits English
    - Windows 8 Home Premium 64 bits Finnish

    they're absolutely original, I have serial number, hologram sticker and everything.

    The computer I am using now is not the aforementioned, is another one on which I run XP Pro SP3.

    After I assembled the new PC, I tried installing Win 8 Pro on it, but more or less when it is copying files the screen goes black and apparently the installation stops (it stayed even 5 or more minutes that way and nothing happened).
    By "more or less when it is copying" I mean that it may happen while setup shows the list of available disks, or while partitioning, or while copying/expanding setup files (on this topic, I noticed it is blazing fast in formatting over 200GB, and it takes an eye's blink to copy Windows setup files, while when it says that it is expanding it always shows 0% completed and after a brief while screen goes black. Is it normal for it to be that fast?).

    - I checked every single connection, unplugged and re-plugged everything, same problem
    - I tried to remove anything not strictly necessary, same problem
    - yes, my graphics card and monitor support DVI, I tried both DVI and VGA connection, same problem
    - I loaded BIOS optimal default settings, same problem
    - I tried to install the Finnish version instead, same problem
    - I tried to install on a different hard disk, same problem
    - I tried to use another DVD player, same problem

    Then I tried to install Windows XP, it worked just fine, installed everything and got to the desktop, no problems. I think it definitely means the problem is just with Windows 8. Apparently many others have the same issue, I didn't find a single solution which worked for me.

    I found this page, according to which there is some trouble with the graphics driver used during the setup.

    So I downloaded the AutoUnattend file, put it on a USB key along with my card's drivers, and infact the setup looks a bit different while doing this (e.g. it asks me which version of Win 8 I am going to install and the graphics is slighlty different). The setup doesn't do anything by itself about the drivers during the installation though (and infact it would go black screen again), so I tried to manually load the drivers from the USB key but the setup said there's no valid driver or something like that.

    What I still didn't try:

    - Remove one RAM stick so that I would have just 2 GB instead of 4 GB
    - Flash the BIOS
    - Try with a different monitor (just for the hell of it)
    - Try with a different graphics card (I can't, the one I have in the other PC is AGP and my new motherboard doesn't support it)
    - Install Windows XP and try to upgrade to 7 from that

    Please, please, please, if you have any suggestion (among the above mentioned things or another one), or know what it might be the cause of the problem (I can't swear it's the graphics card) let me know, I am banging my head against a wall with this thing since two days, I hardly ate anything in the meanwhile and I am close to being extremely desperate.
    If you have any question please do not hesitate to ask.

    As a side note, apparently I bought the exact same MoBo, graphics card, RAM and processor (except that it's faster) than a friend of mine, and he didn't have this troubles during installation (which took place like 6 months ago, so there isn't any chance that his drivers were more up-to-date or something...), which is pretty fishy.

    Thank you very much for all you can do.

  2. #2
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    Default Re: Black screen on Win 8 Setup

    installing Windows 8 onto their high-end computers. These computers tend to display a black screen during installation even when the installation is still running in the background, which makes installation process becomes a tedious job. This article lists the cause and the resolution in order to prevent such situation.

    The AMD and ATI Radeon graphics driver on the Windows 8 retail DVD does not provide proper support to eDP which causes the appearance of black screen during the installation process. In order to fix this issue ADM has released an updated driver, which can be incorporated into the setup for successfully completing the setup process.
    Steps through which you can easily resolve this problem
    1. Save the Autounattend.xml answer file and the latest graphics driver to a USB flash drive, for doing so you have to copy an Autounattend.xml file to the root of a USB flash drive. You can either download or create an Autounattend.xml file by yourself.
    o The Autounattend.xml file can be downloaded from this link.
    2. Then copy the uncompressed graphics driver onto the USB flash drive through these steps:
    o Downloading the latest driver for your graphics adapter from the AMD Web site at Global Provider of Innovative Graphics, Processors and Media Solutions | AMD
    o Run the downloaded program (.exe) and extract the driver. When prompted for an installation location provides the appropriate path.
    o Once the program is extracted, locate the installation folder and copy the installation folder onto the USB flash drive.
    3. For avoiding this problem from the Windows 8 installation DVD, all you have to do is to start the computer that has the AMD Radeon GPU and utilizes eDP and then immediately connect the USB flash drive follow the instructions completion of the installation process, after the system re-starts, disconnect the USB flash drive.

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  4. #3
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    Default Re: Black screen on Win 8 Setup

    Hi! I am having the same problem. I believe its our video card, Radeon 5770. Please let me know if theres a solution!!

  5. #4
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    Default Re: Black screen on Win 8 Setup

    Where can I download the autounattend file? I can't find it anywhere, the post on this thread just says 'this link' and it does not have a link...

    I found 2 autounattend files from this link:
    support.microsoft.com/kb/978226

    But neither of them seemed to work. One gave me an error that "windows encountered an error while searching for an unattended answer file".
    Last edited by wormywyrm; 03-02-2012 at 02:28 PM.

  6. #5
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    Default Re: Black screen on Win 8 Setup

    As a follow up to my previous posts, I was able to install windows 8 by removing the Radeon 5700 from the computer and using a different video card. When I added the radeon back in after the install I was able to browse the metro/legacy screens with it and windows 8 recognized it as a 5770... However, none of my video intensive games worked (I tried several) and I got various error messages about not having a good enough video card or newest video card drivers.

    I eventually reinstalled windows 7 and recommend to anyone with a 5770 card to not use windows 8 until a new driver is released.

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