Hi, guys,

I newly bought a laptop with Windows 8. When I power it up, it takes me to the first installation screen, then gives me an error message saying that the computer wasn't properly shut down, and to press ok to restart it and proceed with the installation. So, I press ok, it reboots, and gives me the same error message.An disappointing result is that I can not start up my laptop

Any suggestions?

Thanks!

Hi，

Trojan can control all the activities of your windows 8 computer, including your reboot. So first try running antivirus to solve the boot problem.

Or a certain system file has been damageed, you have repair it.

And hardware may also cause the reboot problem. You have to check the power supply. Or the overheating CPU. So you have to check them one by one.