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  1. #1
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    Default Scanner not Working in Windows 8

    Hello guys,

    The computer in my office is running with Windows 8 64bit, and I have attached to it a Samsung SCX-4100 multi-function device (printer, scanner, copier). I have installed the recommended driver from the Samsung Website and the device now prints and photocopies fine. But what strange is that it won't scan. I have installed the correct Smart Thru software from the original installation disk that came with the printer. But when I launch Smart Thru and use it to Scan a Folder it returns the message 'unable to open SCX-4100'. Then I do not know what shall I do.

    Pls advise!

    Thanks!

  2. #2
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    Default Re: Scanner not Working in Windows 8

    1.Right click on the exe file for driver and click Properties.

    2.Click on the Compatibility tab.

    3.Select “Run this program in compatibility mode for.”

    4.Choose Windows 8 from the drop down list.

    5.Select “Run this program as an administrator” option under the Privilege Level topic.

    6.Click Apply, click OK.

    7. Please double click on the exe file again.

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  4. #3
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    Default Re: Scanner not Working in Windows 8

    in "device manager" select your device and update driver , wizard gives you tow options :
    1- windows update
    2- browse my computer
    browse your computer to your device software dvd to scanner folder .
    i did that with an hp 2050 scanner and succeeded

  5. #4
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    Default Re: Scanner not Working in Windows 8

    Quote Originally Posted by themes View Post
    1.Right click on the exe file for driver and click Properties.

    2.Click on the Compatibility tab.

    3.Select “Run this program in compatibility mode for.”

    4.Choose Windows 8 from the drop down list.

    5.Select “Run this program as an administrator” option under the Privilege Level topic.

    6.Click Apply, click OK.

    7. Please double click on the exe file again.
    My problem is with step 4...Windows 8 isn't on the drop down list.

  6. #5
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    Default Re: Scanner not Working in Windows 8

    Quote Originally Posted by dmonge View Post
    My problem is with step 4...Windows 8 isn't on the drop down list.
    yes step 4 .......windows 8 not on drop down list help !!!

  7. #6
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    Default Re: Scanner not Working in Windows 8

    Hello
    I do not know if this works but I had problems with my HP AIO going from Win 7 to 8.
    Only certain features functioned.
    I tried individual drivers to not avail.
    Finally I went to HP, entered my printers stats and downloaded a comprehensive 32 MB installation.
    It has worked well since. I think it uninstalled the old and reinstalled the new.
    I hope your company has seen to attending to those who have ungraded.
    Peter

  8. #7
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    Default Re: Scanner not Working in Windows 8

    I realize this is a late reply, which probably makes it irrelevant; but I just went through this trouble myself, and what themes meant to say (in my opinion) was to select Windows 7 from that Compatibility List. I did that and my scanner now works under Windows 8.1 64bit.

  9. #8
    Senior Member badrobot's Avatar
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    Default Re: Scanner not Working in Windows 8

    Quote Originally Posted by Muse Tarekegn View Post
    I realize this is a late reply, which probably makes it irrelevant; but I just went through this trouble myself, and what themes meant to say (in my opinion) was to select Windows 7 from that Compatibility List. I did that and my scanner now works under Windows 8.1 64bit.

    Thanks for sharing.

  10. #9
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    Default Re: Scanner not Working in Windows 8

    How did you make out?

  11. #10
    Moderator Drew's Avatar
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    Default Re: Scanner not Working in Windows 8

    Quote Originally Posted by Muse Tarekegn View Post
    I realize this is a late reply, which probably makes it irrelevant; but I just went through this trouble myself, and what themes meant to say (in my opinion) was to select Windows 7 from that Compatibility List. I did that and my scanner now works under Windows 8.1 64bit.
    I reckoned when I read it he likely meant 7, as well (not 8).

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