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  1. #1
    Lemasdtre
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    Default What agent cures dark screen when Iím not around

    My Windows 8.1 Lenovo laptop started producing only a dark screen when I signed in. Some system files were accessible, and I tried what was available there. After several hours of no success and a few hoursí sleep for me and the computer, a start screen appeared, and when it was swept away, a proper sign-in was accomplished. In the center of the desktop screen was a window from a problem-solving company that I assume was responsible for the systemís return to normal. Iíve no idea what was wrong or what operation was involved in correcting it, but more than that, who sends these agents unbidden to fix things?

  2. #2
    Senior Member TechnoMage's Avatar
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    Default Re: What agent cures dark screen when Iím not around

    Sounds like a virus has infected your computer.
    What Anti-Virus program are you using?

    A man with experience is never at the mercy of a man with an argument.
    Backup! Backup! Backup! Ghost rocks!

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  4. #3
    Lemasdtre
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    Default Re: What agent cures dark screen when Iím not around

    My attempts to download software, such as antivirus stuff, may be the source of my dark screens. The day my screen miraculously recovered on its own, I tried again to acquire an antipopup program from the Internet, and again it came accompanied by a couple items I didn't want and which I uninstalled. And again the screen went dark. However, while I was contemplating this condition, the postman delivered David Pogue's missing manual "Windows 8.1," and in about 20 minutes it yielded a way to remedy my situation. So I don't plan to try any more downloads till I figure out where to get clean ones.

  5. #4
    Moderator Drew's Avatar
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    Default Re: What agent cures dark screen when Iím not around

    Hi & welcome,

    Ok, let's play if safe going forward, now, that you are up & running, again.

    I'll help you "trying to figure things out".

    Use the following, nothing more or less, just so we don't get overly complex:

    1. Windows Defender - Comes w/ the OS & ON, by default
    2. Windows Firewall
    3. Install & run Malwarebytes FREE
    4. Install SpywareBlaster - keep it free by selecting Manual Updating.
    5. Install & use CCleaner (Free version).

    You didn't answer what security you were using. So, we don't have to be concerned w/ that, use WD. If there is something else, remove it & use WD.

    Do not be downloading 'stuff' from the Net. Stick to what I have listed above.

    Cheers,
    Drew
    Attachment 3268

  6. #5
    Lemasdtre
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    Default Re: What agent cures dark screen when Iím not around

    Drew, I'm all for using what Windows provides. Since my first experience with the dark screen, I tried to download Malware Bytes, but I ended up receiving only a Yahoo button bar and a note from Norton thanking me for downloading their system. I immediately set about getting rid of both these entities and don't recall ever seeing anything from Malware Bytes. Then the dark screen returned. But while I was kicking myself over letting that happen, the postman delivered David Pogue's missing manual Windows 8.1. Within about 20 minutes it had revealed a procedure that cleared the dark screen problem, and would probably remedy a number of other messes I haven't gotten into yet. I'm not looking to download much anytime soon.

  7. #6
    Moderator Drew's Avatar
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    Default Re: What agent cures dark screen when Iím not around

    Ok, sounds like all is under control, I take it. Terrific.

    Cheers,
    Drew
    Attachment 3270

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