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  1. #1
    skemaz
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    Default Leaping Mouse - Sony Vaio Duo

    Hi

    After 3 weeks of use, my Vaio developed a case of "leaping mouse" and it's driving me nuts!

    Every minute or so the mouse will leap to the top left corner and do a click. So whatever control happens to be in the top left corner will activate e.g. the back button in a browser or whatever.

    I've run a full virus scan, disabled the track-pad, ensured my Logitech wi-fi mouse's battery is good, switched USB ports, tried a different mouse, dispensed with all rodents and pen and resorted to screen-touch only. But nothing stops the mouse from leaping.

    To prevent the leaping mouse doing damage I've had to resort to resizing all Desktop windows so they leave the left side exposing a few millimetres of the desktop and put up with my mouse disappearing every minute or so. Very frustrating!

    I’ve searched and searched and cannot find a solution.

    If anyone is able to assist I will be most grateful.

    Best regards, Mark.

  2. #2
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    Default Re: Leaping Mouse - Sony Vaio Duo

    Hi skemaz, my suggestion to run troubleshooter to see it works. Please see this tutorial to learn how to run troubleshooter:
    http://www.forumswindows8.com/tutori...s-8-a-8367.htm

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  4. #3
    skemaz
    Guest

    Default Re: Leaping Mouse - Sony Vaio Duo

    Hi
    Thanks for the sggestion to use the troubleshooter but unfortunately the problem hasn't gone away.
    If you have any other suggestions please let me know. It's still driving me nuts!
    Thanks, Mark.

  5. #4
    skemaz
    Guest

    Angry Re: Leaping Mouse - Sony Vaio Duo

    Hi
    Been struck twice by lightning it seems?
    Sony suggested I reset the machine to factory settings and when that didn't get rid of the leaping mouse they suggested I go back to the retailer and get a replacement which I did.
    I reinstalled apps and data and all was well for another few months.
    Then this week out of the blue the leaping mouse problem is back and is driving me stir crazy. Just typing this text the mouse has leapt 5 or 6 times already :-(
    Any advice will be greatly appreciated because getting a 2nd replacement and reinstalling apps and data again will be a real time-waster.
    Thanks, Mark.

  6. #5
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    Default Re: Leaping Mouse - Sony Vaio Duo

    Is this a laptop?

  7. #6
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    Default Re: Leaping Mouse - Sony Vaio Duo

    If so, there are a couple of things to check. First, where is the mouse pad in relation to where your thumbs rest. Most of the time the laptop mouse pad is right in the path where ones thumbs rest and just the weight alone will cause the mouse pointer to become erratic and move all over the place. You can either turn off the mouse pad with a key combination. On my Samsung RV511, it's the Fn key + F10 that turns off my mouse pad. Or you could adjust the sensitivity of the mouse pad from the mouse pad properties from with in the control panel. Also check to make sure in the mouse settings that the "snap to" box is not ticked.

  8. #7
    skemaz
    Guest

    Default Re: Leaping Mouse - Sony Vaio Duo

    Quote Originally Posted by bassfisher6522 View Post
    Is this a laptop?
    Hi Bassfisher
    This is the new Sony Vaio Duo Tablet/Laptop. Model number SVD11215CGB and as I mentioned in my initial post, even disabling all input devices (mouse, built in touch-pad, pen input, switching off Bluetooth so my wedge mouse cannot communicate) which leaves the touch-screen as the only input device, the same thing happens.
    Also resetting to factory settings in addition to the above also has no effect. The mouse carries on leaping.
    It seems to be a hardware fault with the product line because the issue only crops up after about one month's use.
    My first machine was A1 Ok for one month and the 2nd replacement model was the same.
    All I can think of is that the Logitech drivers for my wifi mouse and keyboard could somehow have caused the issue. But if that we're the case, resetting the device to factory settings should have solved the issue - but it did not!
    I'll have to get back on the phone with Sony :-(
    Thanks, Mark.

  9. #8
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    Default Re: Leaping Mouse - Sony Vaio Duo

    It might be worth another phone call as you put it....sorry I couldn't be more help. Now, on occasions, some factory runs will have a bad batch as it's a common with factory assembly line work. I know personally, I use to work for Moen, the facuets for kitchens and bathrooms and it happened to us. Even with all the so called QC measures put in place... it just can and does happen. Which what might be the case with your laptop, something that just squeaked by.

    I would try one more time with a replacement and if it happens again I would think about switching to a different brand. I'm partial to Samsung and HP.

  10. #9
    skemaz
    Guest

    Default Re: Leaping Mouse - Sony Vaio Duo

    Hi Bassfisher
    Yep, I'm going stir-crazy with this issue. Will give Sony another try after that the HP Envy may be worth looking at.
    Thanks, Mark.

  11. #10
    skemaz
    Guest

    Default Re: Leaping Mouse - Sony Vaio Duo

    Quote Originally Posted by skemaz View Post
    Hi Bassfisher
    Yep, I'm going stir-crazy with this issue. Will give Sony another try after that the HP Envy may be worth looking at.
    Thanks, Mark.
    Wooo Hooo!
    Sony 2nd level support gave me this firmware upgrade to resolve the issue (see quote below).
    I'd include the link to the upgrade but I get this error if I try: "An error has occurred skemaz! You must have 10 posts in order to post links. Your current post count is 6."
    Dear Mark,

    I understand that you’re experiencing difficulty using your VAIO Computer, and that your mouse cursor is moving itself to the upper left corner of the screen.

    I believe that the issue that you have experienced may be resolved by updating the Touchscreen device drivers.

    I have provided a driver update link below. Please be aware, upon opening the below link the download will begin immediately (no website will be displayed).

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