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grawhib
12-11-2012, 01:58 PM
will somebody help me before I take my PC and throw it in the tip and buy a Mac, I have upgraded from W7 ultimate to W8 Pro I am having trouble with a jerky mouse (Comfort 5000 keyboard & mouse) this particular aspect is driving me up the wall the other major thing is that I cannot get into Internet Explorer 10 just will not start up, I have had to use Firefox luckly I have a laptop so I can post this, generally I am not impressed with the OS, it has been said that you should not upgrade but perform a clean install but with so much on the computer I did not want to do this, today I have re-installed the OS but this has not resolved the problem any help would be most welcome

catilley1092
12-11-2012, 11:28 PM
That is correct, one should clean install rather than upgrade, most users have discovered this the hard way. Why users still has faith in the upgrade path, I have no idea. First, for it to have a chance, the Windows 7 install beneath must be perfect. This means no broken registry entries & shortcuts for the upgrade process to contend with, as well as anything else. And still, there's a high chance that it will either be a bad install or will run slowly.

The obvious difference with the Clean Install is that the OS needs a full update (as is with the Upgrade) & in particular, apps has to be reinstalled. Meaning that prior to the install, all installer (or .exe files) needs to be gathered together beforehand. An app such as Belarc Advisor (free) can inventory all software on the old install, as well as provide some product keys (such as MS Office) & others that requires a key to install with.

Belarc Advisor - Free Personal PC Audit, for software, hardware and security configuration information on your computer. Software license management, IT asset management, cyber security audits, and more. (http://www.belarc.com/free_download.html)

So did you do another upgrade or a clean install? The desktop set that you bought (Comfort 5000) should work well with Windows 8. There was the chance that in the Action Center, you were asked to "finish installing device software", were you presented with this option?

IE10 not working is signs of file corruption, that a Clean Install should fix.

If you haven't already clean installed, may as well plan on it, sounds like it's what the issue is. Try it, post back & let us know how it does. If we can be of help, we'll gladly offer assistance.

It's just hard, if not impossible to give solutions for upgrade installs, which is why we recommended the clean install for Windows 8 well prior to release.

Best of Luck,
Cat

grawhib
12-12-2012, 12:42 AM
Thanks for the reply, I re-installed the OS over the top, is it possible to do a clean install using an upgrade disc? I have enough external storage capasity to migrate important files but then you have the problem of re-installing programs and remembering all the serial numbers etc any tips?

johnwerneken
12-12-2012, 03:25 PM
One should be able to use the RTM recovery DVD to do a clean install, assuming win8 exists on the target partition. Also one might do a clean win7 install, installing an upgrade on top of a clean win7 is not the ideal situation but it does afaik work, I have used both.

johnwerneken
12-12-2012, 03:29 PM
One should be able to use the RTM recovery DVD to do a clean install, assuming win8 exists on the target partition. Also one might do a clean win7 install, installing an upgrade on top of a clean win7 is not the ideal situation but it does afaik work, I have used both. As to aps and so forth: One will need to re-install aps. Tricky part would be installation activation keys - some software (win8) will not install and let one revisit wherever it came from to get and input the key later, though a lot of software will let one do that. My habit on any initial install is to copy keys to notepad files, save them to a product key directory, print them out, and copy and backup that directory everywhere I can reach.

grawhib
12-13-2012, 12:26 AM
All is OK, I saved all important files to a 1tb drive, luckly I had over the years used other drives to keep doc ect so it was relativly easy, I have now got a fully working Windows 8 computer, as for serial numbers I had all of them to hand so no problem there, thanks for your help

johnwerneken
12-13-2012, 12:39 AM
grawhib: Glad to hear it flows smooth for you!