View Full Version : Why cant I install my gaming headset program?
08-04-2012, 10:35 AM
So, I bought this headset (Gamecom 780) 2 months ago, but recently I got a new desktop and as you can predict, I'm running windows 8. But when I try to intall it, it says that it's not compatible, but is there anything I could try to get it working?
08-04-2012, 11:35 AM
If you got a new desktop, it must have come with Win 7 as Win 8 is not yet released.
Did you Clean Install Win 8 RP or try to upgrade the Win 7 OS to Win 8 RP?
If you tried the Upgrade, then try to burn the ISO file to a DVD and choose Custom Install, then clean install Win 8 RP over the present non-functioning OS. Once you have done this then look for drivers for the headset. There may not be any yet.
08-04-2012, 12:33 PM
I built this PC and putted w8 on it Also, I have the CD it came with..
08-09-2012, 08:56 AM
08-09-2012, 08:57 AM
So, I bought this headset (Gamecom 780) 2 months ago, but recently I got a new desktop and as you can predict, I'm running windows 8. But when I try to intall it, it says that it's not compatible, but is there anything I could try to get it working? I have the CD it came with..
08-09-2012, 09:06 AM
You could try grabbing Win 7 drivers and installing them in compatibility mode to see if that will work. I found software for this headset (http://www.plantronics.com/us/product/gamecom-780). Do not if it will help.
I merged your 2 threads. Please do not create duplicate posts as this only acts to confuse posters.
Evidently no one has an answer to your question. Reposting in a second Forum will do no good.
08-09-2012, 09:37 AM
Ted is correct, oftentimes Compatibility mode does wonders. If Win 7 compatibility doesn't work, try Vista, making sure to do as Administrator (Properties > Compatibility), in the software's details.
Has the automated compatibility troubleshooter appeared when trying to install?
One other thing, check the Action Center, sometimes the option to "Finish installing device software" will be there. And make sure that Microsoft Update is installed, not just Windows Update.
One last issue that comes to mind, & this is necessary for many things to work on Win 8 RP, type in "Turn Windows Features on or off" w/o the quotes (in the Control Panel). Check to make sure that .NET Framework 3.5 (includes .NET 3.0 & .NET 2.0) turned on, it's at the top of this list (by default, it's not turned on). It's required for my webcam software on both my desktop & notebook to work. Make sure to allow for Windows Update to retrieve these files for installation.
This is an often overlooked issue on Win 8 RP installs, & a needed feature for backwards compatibility for Windows 7 & below devices/software to operate.
Best of Luck,
08-09-2012, 10:00 AM
In addition to my post above, except for bare necessities, it's would be good practice to avoid buying anything other than what's needed for the computer to operate. Because there's no guarantee that software/hardware sold today will be fully compatible with Win 8 RP, as well as the final Retail version.
Some, but not all, devices & software on today's market was built/developed long before Win 8 DP was in use, nearly a year ago. It's also well documented that many 3rd party security choices (AV/IS suites) doesn't work properly with 8 RP, or only partially works, which may be worse than having it installed. This type of software, all components of it must work, or the computer isn't secure.
This is just my personal advice, & nothing more, it's best for a new computer build to have a stable, released OS. Windows 7 can be downloaded & used for up to 30 days prior to activation, if you answer the questions correctly, there's also a 90 day free trial of Windows 7 Enterprise available. This would hold you over until Windows 8 is released on 10/26.
Windows 7 Enterprise | Trial, Evaluation, Test, Download (http://technet.microsoft.com/en-us/evalcenter/cc442495.aspx)
08-09-2012, 08:10 PM
I posted a pic of what appears on my profile(take a look at it please), even running it as admin :(
PS: I dont have enough posts to post links
08-09-2012, 09:05 PM
Did you try the things that I suggested, especially the "Turn Windows Features on or off"? And installed .NET 3.5, which included .NET 3 & .NET 2? This, I felt, was your best shot.
The suggestion in my 2nd post above was to help you. You need a stable version of Windows on a new computer (to make sure that everything is right). Windows 7 Enterprise is free for 90 days, the only thing that you need to do is state that it's for your job (you're an IT guy). Don't even hint at being a hobbyist, or system builder, you'll be turned away.
Don't worry, MS has no Gestapo unit checking behind of everyone doing this. They have more important things to do, rather than worry whether or not someone is using this for free, meets the qualifications or not. I've used it multiple times for 90 days, as well as have set it up for others (30 days isn't enough time) & wouldn't hesitate to do so again.
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