View Full Version : HP does NOT allow me to download drivers
I am using windows 8 CP. I am trying to download mouse drivers for my laptop (its HP). But it seems the hp website does NOT allow me to download there website for windows 8.
How can I download driver for windows 8?
If, we are talking external mouse not, the Touchpad, then, it's according to the make & model of the mouse.
Can't be relying on HP for drivers. Remember, there may not, YET, be things or everything , YET, for Windows8... it's not, even, been released, YET. Aside from that, HP is really bad for this sort of thing.
Look for drivers for the mouse not, the laptop.
04-12-2012, 07:43 AM
Just curious, do you really mean to say that" HP does NOT allow me to download drivers" ???
Without the NOT in there the title doesn't make sense.
Alternative #1 (if your touch-pad is not working):
During this brief testing period, Use an external mouse.
Windows 8/CP comes with those already a part of its Standard Driver pack.
No downloads required, just plug in the mouse and boot up.....Win-8 will do the rest.
I just verified this myself:
I've been using a USB Wired digital mouse on my own laptop.
I just plugged in an HP Wireless mouse and it too works great.
Touch-pad drivers may be coming with the Official release of Win-8, sometime in October.
04-14-2012, 02:25 PM
Since windows 8 is such a new OS, most websites do not have drivers for the specific OS.
If you cannot download and use either windows xp, vista or 7 drivers, then you need to wait untill HP makes drivers usable for windows 8.
If you allready know where to get the drivers then just ignore the part belove. :D
If you do now know where to get the drivers, please tell us what model your computer is. (Example: HP Compaq 6715b)
04-14-2012, 05:22 PM
Forget HP giving any customer support, unless you're a business/corporate user. There are only a few drivers available for my HP Pavilion MS214 AIO, & most of those are the originals. There's no mouse driver for mine.
Let us know more about your notebook, what model it is. I'm going to be here a while, I'll try to help you. But keep in mind that there are no "Windows 8" drivers, you'll have to use Windows 7/Vista ones & hope that they work.
Post back with the requested info & I'll see what I can come up with. The model # should get the process started.
Best of Luck,
04-14-2012, 05:43 PM
HP has been notorious for not supplying drivers for their hardware with new OS releases.
04-14-2012, 06:07 PM
Which is exactly why I'll never buy HP again. Lack of customer support after the sale, cheaply made computers, too tight to replace my defective mouse while it was still under factory warranty. It's now under extended warranty, through SquareTrade, which I highly recommend to anyone. Their warranties are one third of what the OEM's charges, & they deliver outstanding service. If your computer is under warranty with them, & the repair is more costly than the computer is worth, they simply reimburse you in full of your purchase price.
Next time I buy a computer, it'll probably be Lenovo or MSI. This IBM (now Lenovo) ThinkPad T42 still is being supported with updates, using the Lenovo update utility. And considering it's age, runs quite well.
Post back with that model # & we'll see what can be done. Awaiting to hear from you.
04-15-2012, 07:11 AM
HP, like other manufacturers, is not releasing ANY driver updates for Windows 8, yet, because the program has not even been finalized. You may see some drivers coming out for the new computers that will come out for Christmas 2012. But I'd not expect anything before then.
I would not be surprised if the Touchpad drivers for an HP Laptop do not come from HP.
On my own Laptop, running Windows 8/CP/32, all the mouse drivers, even for the Touch Pad are from Microsoft, not the Laptop's manufacturers.
If I were troubleshooting that problem, I'd plug in a real mouse and then go into Hardware Manager, under "System" and remove those Touch Pan drivers and then reboot and let the OS reinstall them.
Windows 8 already comes with almost every driver you'd ever need for a computer and many printers.
Since I've started using Win-8, I've not had to install even ONE driver, for anything.
HP builds comparatively decent hardware, but their drivers and software really STINK!
I'm a factory certified HP printer tech, but I tell all my customers to BUY EPSON, when it comes to printers.
04-15-2012, 08:15 AM
I have not had to install any new drivers either, but then I'm using a Sony laptop and there are not many peripherals, although Win 8 CP did find my Canon MP 620 printer installed on my network OK. I did install S/W for that to allow me to use full functions since it is an All-in-One printer/scanner/copier.
04-15-2012, 08:29 AM
TM, HP used to build decent computers, but since their buyout/merger with Compaq, their home computers aren't the best available. Most are Compaq's rebranded as HP. But at one time, their computers were good. Like many other companies, once they took their manufacturing to Asia, the quality went down the drain. Take my word for it, I own one.
Don't know about their printers, except that those in the Linux community likes them, as drivers are readily available for those OS's.
As far as Windows 8 drivers goes, TM is correct. One has to use the supplied drivers, and I have to say, my AMD Radeon 3200 HD graphics have never looked better. Mice, keyboards, monitors, & some other accessories installs themselves, just as they have since Windows 2000, or perhaps beyond.
My advice would be to refresh or reset the install, & make sure to use the recommended settings for updating, as the OS is getting updated more frequently than stable versions of Windows. As more hardware is getting into the database, drivers are being released for many commonly used items.
Expect NO support from the OEM's until Windows 8 is Retail. Even then, many OEM's won't provide drivers for Windows 8, just as some didn't with Windows 7. Many devices will have to use Microsoft supplied drivers.
If one were to open the Device Manager, even on prior versions of Windows, it would be surprising to see how many drivers are MS supplied.
04-15-2012, 12:39 PM
For a while, I was the service manager for a printer repair center, and I quickly learned to hate HP. I could get a repair part for any Epson printer, overnight. But if I needed even one small wheel or spring for an HP inkjet printer, the entire printer had to be boxed up and UPS'ed to Rancho Cucamunga, California for repair, taking the printer out of someone's office for almost two weeks. That's NOT Service. That's ridiculous and a slap in the face of those who had spent their hard-earned money for an HP printer.
So when I would tell a customer what they were looking at to get their HP printer fixed, they would ask me what else they could do, and I'd tell them to go down to "Staples" and buy an EPSON Printer.
I could fix any Epson printer, Over-Night, not in two weeks.
04-15-2012, 05:36 PM
My printer is a Kodak, & since I bought it, I actually get regular updates for it. It's almost 2 years old. And although it's an inkjet printer, Kodak has the lowest cost inkjet replacement price in the industry. Some store brand replacements for other printers cost more than Kodak OEM ink does.
Plus, they last a long time, as long as I'm not developing photos with it.
Another brand to stay from, and this was well documented on many different Windows 7 forums, is Canon. Many were very expensive printers ($2,000+), still in perfect shape, my only solution to those users was to use the Windows Anytime Upgrade option to 7 Pro. Which includes XP Mode. This allowed their printers to work.
Of course, if these users had a retail copy of XP/2000 that was not installed on another computer, I recommended them to install either in the free VMWare Player or VirtualBox. Those printers worked that way also, & quality was better. Usually these users needed their printer for their trade, if nothing else, I'd have a computer with the OS downgraded to XP before shelling out the cash for a newer printer.
There are still etailers who still sells legit copies of XP Home & Pro (full & OEM versions) for those who needs to do this. It's a shame that OEM's of expensive business equipment won't make drivers for popular items. Unfortunately, it won't get better with Windows 8, I'm not even sure that XP Mode will be an option with the OS.
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